WARRANTY POLICY

STEP 1: REVIEW POLICIES

Willies adopts the warranty policies of the brands it represents. Please fully review the appropriate policy to confirm eligibility before submitting a claim.

BAUER - CCM - TRUE - WARRIOR - TRUE - JACKSON - EDEA - JOHN WILSON - ZUCA

STEP 2: FIND ORDER DETAILS

Find the order number, purchase date and/ or email address/ name used to purchase the goods. You will require these details to submit a claim.

STEP 3: PREPARE CLAIM

Please photograph and or video the product for which you are claiming. Provide a detailed explanation of the fault including any incident that may have occured.

STEP 4: SUBMIT A CLAIM

Provide all claims evidcence/ details using our warranty claim form below. Alternatively you can submit this by emailing full details to @willies.o.uk

PLEASE NOTE, WE ARE REQUIRED TO CONSULT WITH THE APPROPRIATE SUPPLIER FOR ALL WARRANTY CLAIMS. PLEASE ALLOW UP TO 3 WORKING DAYS FOR A RESPONSE BEFORE FOLLOWING UP.