We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com or complete our returns form HERE.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items, custom products, gift cards or skates that have been fitted/ sharpened.
FOR EXCHANGES, The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item/s.
FOR REFUNDS, We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process refund.
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Laces are nice and waxy, nice and strong and look good on my boots.
The soakies are awesome and our blades are all snuggly & warm in their little sleeping bags.
The blade protectors are great too and have plenty of notches that they fit like a glove and stay on securely.
Loads of skates & equipment available for everyone whether you’re into ice hockey, figure skating or just casual fun skating.
Very happy with all of our items from Willies, the guys in the shop were very friendly and helpful. Glad we found this shop!