We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or complete our returns form HERE.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items, custom products, gift cards or skates that have been fitted/ sharpened.
FOR EXCHANGES, The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item/s.
FOR REFUNDS, We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process refund.
My daughter started ice skating about 8 months ago and is rapidly progressing through the grades and spends approximately 10 hours on the ice a week. We tried two other brands of skates before finding Willies and them recommending Jackson Mystique Figure Skates. What a difference. Before we had a great fit but a rubbish toe pick. Then we had a rubbish fit but a great toe pick, now we have it all. I would definitely recommend going into the store and having the skates fitted as it's not just about the length of your foot but the overall shape of your foot. My daughter used them for the first time last weekend for about an hour and came off the ice smiling. No complaints about sore feet or blisters.