We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or complete our returns form HERE.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items, custom products, gift cards or skates that have been fitted/ sharpened.
FOR EXCHANGES, The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item/s.
FOR REFUNDS, We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process refund.
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I did two orders within one week and the customers service was impeccable. Very swift and helpful replies to questions through email and the online shop question section. Website is well laid out making it very easy to find what you're looking for. I very rarely give anything five stars as there is always room for improvement but this service was top notch.